FAQ

We are located at 210 Bukit Batok Street 21, Singapore 650210. Full address will be provided via email once your order is completed.

Our pickup timings are as follows (unless otherwise stated):

- Mondays to Fridays, between 5pm to 7pm
- Public Holidays, Saturdays and Sundays, between 1pm to 3pm

Please refer to our menu or IG highlights under ‘Weekly Menu’ for detailed information on our pick-up timings and dates.

An email reminder will be sent on the day of collection and all orders can only be collected between the pick-up timing on your scheduled date.

If your order is not collected during the stipulated time on the scheduled date, it will be deemed to be forfeited by the customer. Strictly no replacements and refunds will be entertained.

To facilitate a smooth collection, please present your Order Confirmation email and your/your recipient's name upon arrival.

Kindly verify and check your order to be correct and in good condition before leaving.

No, all orders have to be placed at least 48 hours in advance on our website.

We engage third-party delivery service and the delivery fee is a flat rate of $10 per location and $15 for delivery to Shenton Way, CBD areas, Sentosa, Orchard, Town areas and/or delivery locations that require our delivery partner to pay for any entry fees or charges.

Please ensure to select your desired delivery date for multiple tasting box orders.

Delivery fee is waived for orders $65 and above (exclusive of all surcharges and other promotions unless otherwise stated).

We deliver to most locations in Singapore except for some restricted areas. The list of restricted areas includes, but not limited to:
1) All offshore islands
2) Tuas
3) Turf Club Avenue
4) Jurong Island
5) PSA Ports
6) Army Camps
7) Shipyards
8) Airlines and Cargo areas such as Airline Road, Airport Cargo Road, ALPS Ave
9) Checkpoints
10) Construction Site

As we bake our bakes freshly in the morning on the day of delivery therefore, our delivery timing is between 12pm to 6pm.

We are unable to accommodate specific delivery time requests at the moment as our delivery partner will be planning the delivery route on the day of delivery.

All deliveries will be made any time between the stipulated time range and we are unable to advise or guarantee arrival at a specific time.

Please ensure recipient is contactable during the delivery time slot. If the recipient is not at the delivery address upon arrival, your order will be left outside the door.

For condominium delivery, if we are unable to go up to the unit, we will give the recipient a call. However, if the recipient is uncontactable after our call attempts, your order will be deemed to be forfeited. There will be no replacements, cancellations and refunds.

The maximum waiting time for the delivery crew is 5 minutes, failing which our delivery staff will have to leave. This is put in place so that our customers won't get their orders late due to the fault of others. We hope to create a responsible shopping community and we hope you can be a part of it too.

We will not be held responsible or liable in any way for any claims, damages, losses, expenses, costs or liabilities whatsoever resulting or arising if recipient has requested us to leave the bakes at the door or with their neighbours.

Currently, our website is only able to process one delivery location at a time.

Kindly place separate orders for each delivery address. If you’ve got a big list (10 or more), we’re happy to help streamline the process. Simply contact us via email at gailybakesntreats@gmail.com.

All our bakes are baked freshly on the day of delivery therefore, we do not keep our bakes overnight at our premises. Any amendments to delivery date and time will have to be made at least 24 hours in advance before we hand our orders over to our delivery partner.

Additional charges may be incurred as stipulated by our third-party delivery service, at the customer’s expense. Please contact us at gailybakesntreats@gmail.com to process/amend your order.