FAQ

GENERAL / PLACING AN ORDER

HOW DO I ORDER?

Please place your order through our website during our Bake Sales.

Slots are released every Wednesday at 8PM (unless otherwise stated), and delivery/pick-up will be fulfilled the following week.

Kindly refer to our Menu for more details.

⚠️ Important:

If you are ordering multiple tasting boxes, please ensure they all share the same delivery or pick-up date.

Additional delivery fees will apply for each separate date selected.

DO YOU HAVE A MENU?

Our line-up changes weekly, so we don’t have a fixed menu.

Please refer to our Menu for the latest offerings and information.

CAN I PLACE ORDERS FOR OTHER BAKES NOT LISTED IN THE WEEKLY MENU OR SELECT A DIFFERENT DELIVERY DATE?

We’re currently operating with limited manpower and are unable to accommodate à la carte orders or alternative fulfilment dates outside of our weekly menu.

Exceptions can be made for large orders or party favours—feel free to reach out to us at gailybakesntreats@gmail.com to enquire.

IS CUSTOMISATION AVAILABLE FOR YOUR TASTING BOX DURING BAKE SALES?

Unfortunately, customisation is not available at the moment. Each Tasting Box is baked in small batches and curated to offer a complete experience of the week’s flavours, textures, and inspirations. This approach also helps us manage production efficiently with limited resources.

That said, we understand the desire for more flexibility — and it’s something we’re exploring for the future.

Keep an eye on our Instagram @gailybakes for any updates on new formats or mix-and-match options!

WHY ARE SOME SLOTS UNAVAILABLE ON THE WEBSITE?

All our Tasting Boxes are available on a first come, first served basis upon successful payment. As everything is freshly baked in limited quantities on the day of delivery or pick-up, slots can sell out quickly.

To avoid disappointment, we strongly recommend placing your order and completing payment as early as possible once the bake sale goes live.

HOW DO I ORDER IF YOU ARE SOLD OUT?

If your desired date is sold out, please do not select an alternate delivery or pick-up date for the same tasting box. We are unable to amend or split fulfilment for such orders, and additional delivery fees will apply for each date selected.

Keep an eye on our Instagram — we’ll post flash sale updates there if we have extras baked for the day.

DO YOU OFFER LARGE ORDERS/PARTY FAVORS?

Absolutely! We welcome large orders, event catering, and custom collaborations for occasions like birthdays, weddings, and corporate events (minimum order required).

Customisations are subject to availability and may incur additional charges.

As some of our ingredients are imported, we typically require:

  • 2–3 weeks’ lead time for standard large orders
  • 3–4 weeks if customisation is involved

To enquire, drop us an email at gailybakesntreats@gmail.com or reach out via the contact form on our website.

PAYMENT METHODS / ORDER CONFIRMATION

WHAT ARE THE PAYMENT METHODS AVAILABLE?

We currently accept Visa, MasterCard, PayNow, and PayLah! only.

Please ensure your payment is completed at checkout to confirm your order.

HOW DO I KNOW IF MY ORDER IS CONFIRMED?

Your order will only be processed after payment is made.

Once successful, you’ll receive an Order Confirmation email with your order details.

If you don’t see it in your inbox, kindly check your Spam, Junk, or Promotions tab.

WHY IS MY ORDER MARKED AS CANCELLED/FAILED?

A few possible reasons:

  • Selected items went out of stock during checkout. Our tasting boxes are limited and sell fast — your payment may not have gone through in time.
  • Incorrect details or payment errors. This includes wrong card info or payment rejection by your bank. You’ll typically be prompted with an error message.
  • Order issues with delivery/pick-up date. If different dates are selected for multiple tasting boxes, your order may not go through. A delivery fee applies per date.


If your order was cancelled, you’ll receive an email notification. Please review your order carefully and try again.

HOW CAN I CANCEL/AMEND MY ORDER?

Once your payment is made and your order is confirmed, no cancellations, amendments, or refunds will be allowed — we bake to order in small batches to ensure freshness.

If you have any enquiries regarding your order, feel free to reach out to us at gailybakesntreats@gmail.com before completing your purchase.

I HAVE RECEIVED A WRONG OR DAMAGED ORDER. WHAT SHOULD I DO?

We’re so sorry to hear that! Please contact us at gailybakesntreats@gmail.com or send us a DM on Instagram with your order number and a clear photo of the item received.

If it’s a wrong item, we’ll do our best to make it right.

For damaged orders, we’ll review the case with our team and delivery partner — and compensate accordingly where appropriate.

DELIVERY & PICK-UP

WHEN AND WHERE CAN I SELF-COLLECT MY ORDERS?

Self-collection is at 210 Bukit Batok Street 21, Singapore 650210. The full address will be provided via email once your order is confirmed.

Pick-up timings (unless otherwise stated):

  • Mondays to Fridays: 5PM – 7PM
  • Weekends & Public Holidays: 1PM – 3PM

Please refer to our Menu page for confirmed dates and details.

All orders must be collected during the selected time slot on your scheduled date. Due to limited manpower, we are unable to accommodate specific timing requests.

A reminder email will be sent on the day of collection. If you don’t see it, please check your spam/junk folder or Promotions tab.

Orders not collected during the allocated time slot will be forfeited.

No replacements or refunds will be issued.

WHAT DO I NEED TO BRING UPON COLLECTING MY ORDER?

To ensure a smooth collection, please present your Order Confirmation email and provide your name or your recipient’s name upon arrival.

Kindly take a moment to verify your order on the spot and ensure that it is complete and in good condition before leaving.

We may not be able to address issues once the order has left the premises.

IS DELIVERY ON THE SAME DAY OF PURCHASE AVAILABLE?

No. All orders must be placed at least 48 hours in advance through our website. We do not offer same-day delivery.

WHAT ARE YOUR DELIVERY CHARGES?

We work with trusted third-party delivery partners.

  • $12 per location (standard delivery)
  • $15 for Shenton Way, CBD, Sentosa, Orchard, Town areas, or locations with entry fees/surcharges

✨ Delivery is waived for orders above $88 (excluding surcharges and ongoing promotions, unless otherwise stated).

Please ensure you select the correct delivery date when ordering multiple tasting boxes. Additional delivery fees will apply for each delivery date selected.

We deliver to most areas in Singapore except the following restricted zones:

  • Offshore islands
  • Tuas
  • Turf Club Avenue
  • Jurong Island
  • PSA Ports
  • Army Camps
  • Shipyards
  • Airlines and Cargo areas such as Airline Road, Airport Cargo Road, ALPS Ave
  • Checkpoints
  • Construction Site

WHAT IS YOUR DELIVERY TIMING?

We bake everything fresh on the morning of delivery — deliveries are scheduled between 12PM to 6PM on your selected date.

To ensure smooth delivery, please provide your full address, including block, street name, and unit number (if applicable) during checkout.

CAN I REQUEST FOR MY ORDER TO BE DELIVERED AT A SPECIFIC TIMING?

Unfortunately, we’re unable to accommodate specific time requests.

Our delivery partner plans the route on the day itself.

We’re happy to leave a note with your preference, and they’ll do their best — but timing cannot be guaranteed.

WHAT IF I AM NOT AROUND WHEN MY ORDER ARRIVES?

Deliveries take place any time between 12PM to 6PM on your selected date.

As exact delivery times cannot be guaranteed, please ensure someone is contactable during this window.

If no one is home:

  • For landed properties/HDBs, your order will be left at the door.
  • For condos, if our delivery partner cannot access the unit and the recipient is uncontactable after several attempts, the order will be deemed forfeited.

Our delivery team will wait a maximum of 5 minutes.

No replacements, cancellations, or refunds will be issued for missed deliveries.

Please note: We are not liable for any damages or losses if you've requested for bakes to be left outside or with neighbours.

HOW DO I ORDER FOR MULTIPLE LOCATIONS?

Each order can only be processed for one address at a time.

To deliver to multiple locations, please place a separate order per address.

If you’re planning 10 or more deliveries, feel free to reach out — we’ll be happy to help!
📧 gailybakesntreats@gmail.com

CAN I MAKE CHANGES TO MY DELIVERY?

All bakes are made fresh on the day of delivery — we do not keep stock overnight.

If you need to change your delivery date or time, please let us know at least 24 hours in advance, before we dispatch your order to our delivery partner.

Additional delivery charges (if any) will be borne by the customer.

To request a change, contact us at 📧 gailybakesntreats@gmail.com

MY BAKES DID NOT ARRIVE IN THE RIGHT CONDITION. WHAT SHOULD I DO?

While we take extra care to ensure your bakes are packed securely and delivered in the best possible condition, we kindly ask for your understanding that some factors — such as handling during delivery by our third-party logistics provider — are beyond our control.

If your order arrives damaged, please send us a photo of the affected item(s) along with your order number via:

📧 gailybakesntreats@gmail.com

📩 Or DM us on Instagram

This must be done within 24 hours of receiving your order, and we’ll assess the severity for any potential partial compensation.

ALLERGENS & STORAGE

ARE YOUR BAKES ALLERGY-FREE OR HALAL CERTIFIED?

Our bakes are not halal certified and may contain traces of:

  • Dairy
  • Eggs
  • Wheat & Gluten
  • Soy
  • Peanuts & Tree Nuts
  • Alcohol (in some bakes)

All products are handmade in a kitchen that processes common allergens using shared equipment.

If you have a severe allergy, we strongly advise against consumption.

HOW DO I STORE THE BAKES?

Our bakes are best enjoyed fresh on the day of delivery.

However, each item may have specific storage needs.

Please refer to:

  • The product descriptions on our website
  • The storage instruction slip included in each Tasting Box or Set

Following these guidelines ensures the best experience from texture to taste.