FAQ
GENERAL / PLACING AN ORDER
HOW DO I ORDER?
Orders can be placed directly through our website.
Weekly Bake Sale items are released every Wednesday at 8PM (unless otherwise stated), with delivery and pick-up taking place on the scheduled dates for that week’s menu.
Celebration Collection items are available year-round and may be ordered for the available fulfilment dates listed on the ordering page.
Kindly refer to the respective collection pages for the latest availability.
⚠️ Important:
- All item(s) within the same order must share the same fulfilment date. If you’d like to order for different dates, please place separate orders.
- Orders containing Celebration Collection items are subject to Celebration Collection delivery rates.
- If you'd like to add items to an existing order, please contact us before placing a new order. Requests are subject to availability, published fulfilment dates and our production schedule, and cannot be guaranteed.
DO YOU HAVE A MENU?
We don’t have a fixed menu.
Our Weekly Bake Sale features a rotating selection of seasonal bakes, while our Celebration Collection offers year-round favourites alongside occasional seasonal specials.
Please visit our Menu for the latest offerings, availability, and ordering information.
CAN I PLACE ORDERS FOR OTHER BAKES NOT LISTED IN THE WEEKLY MENU OR SELECT A DIFFERENT DELIVERY DATE?
We’re currently operating with limited manpower and are unable to accommodate custom orders or alternative fulfilment dates outside of our published availability.
For items available in our Celebration Collection, please place your order through the ordering page and select from the available dates.
For large orders, party favours, or corporate enquiries, feel free to reach out to us at gailybakesntreats@gmail.com, and we’ll be happy to advise based on availability.
IS CUSTOMISATION AVAILABLE?
Unfortunately, customisation isn’t available at the moment.
Each bake is baked in small batches and thoughtfully curated to showcase the week’s flavours, textures, and seasonal inspirations. This also allows us to manage production efficiently while maintaining consistency and quality.
We understand the appeal of a mix-and-match option, and it’s something we’re exploring for the future. Until then, we hope you’ll enjoy each bake as it was intended to be experienced.
WHY ARE SOME SLOTS UNAVAILABLE ON THE WEBSITE?
All our items are available on a first come, first served basis upon successful payment. As everything is freshly baked in limited quantities on the day of delivery or pick-up, slots can sell out quickly.
To avoid disappointment, we strongly recommend placing your order and completing payment as early as possible once pre-orders open.
HOW DO I ORDER IF YOU ARE SOLD OUT?
If your preferred fulfilment date is sold out, please do not select another available date unless you're happy to receive your order then.
We are unable to transfer orders to sold-out dates or amend fulfilment dates once an order has been placed.
Keep an eye on our Instagram — we'll occasionally post flash sale updates if we have extras available.
DO YOU OFFER LARGE ORDERS/PARTY FAVORS?
Absolutely! We welcome large orders, event catering, and bespoke collaborations for occasions like birthdays, weddings, and corporate events (minimum order required).
Customisations are subject to availability and may incur additional charges.
As some of our ingredients are imported or seasonal, please allow sufficient lead time:
- 2–3 weeks for standard large orders
- 3–4 weeks for customised orders
Lead times apply from the date full payment is received and your order is confirmed.
To enquire, drop us an email at gailybakesntreats@gmail.com or reach out via the contact form on our website.
PAYMENT METHODS / ORDER CONFIRMATION
WHAT ARE THE PAYMENT METHODS AVAILABLE?
We currently accept Visa, MasterCard, PayNow, and PayLah! only.
Please ensure your payment is completed at checkout to confirm your order.
HOW DO I KNOW IF MY ORDER IS CONFIRMED?
Your order will only be processed after payment is made.
Once successful, you’ll receive an Order Confirmation email with your order details.
If you don’t see it in your inbox, kindly check your Spam, Junk, or Promotions tab.
WHY IS MY ORDER MARKED AS CANCELLED/FAILED?
A few possible reasons:
- Selected items went out of stock during checkout. Our tasting boxes are limited and may sell quickly — in rare cases, multiple customers may check out at the same time, and payment confirmation delays can lead to overselling. If this happens, we'll contact you and issue a full refund.
- Incorrect details or payment errors. This includes wrong card info or payment rejection by your bank. You’ll typically be prompted with an error message.
- Order issues with delivery/pick-up date. If different dates are selected for multiple tasting boxes, your order may not go through.
Each fulfilment date requires a separate order.
We've implemented systems to prevent overselling, but in rare cases of high traffic or delayed payment processing, a checkout timing conflict may occur. If that happens, your order may be cancelled and refunded. We'll always notify you directly if this happens — thank you for your understanding.
If your order was cancelled, you’ll receive an email notification. Please review your order carefully and try again.
HOW CAN I CANCEL/AMEND MY ORDER?
Once payment has been made, orders cannot be cancelled or refunded, as all bakes are prepared to order in small batches.
If an exception is granted at our sole discretion, any applicable platform transaction fees will be deducted from the refund.
Requests to amend an existing order, including adding items, are subject to availability, published fulfilment dates and our production schedule, and cannot be guaranteed.
If you'd like to add items to an existing order, please contact us before placing a new order so we can advise on the best way to proceed.
If you have any enquiries regarding your order, feel free to reach out to us at gailybakesntreats@gmail.com before completing your purchase.
CAN I ADD ITEMS TO AN EXISTING ORDER?
Yes, where possible.
If you'd like to add items to an existing order, please contact us before placing a new order.
Requests are subject to availability, published fulfilment dates and our production schedule, and cannot be guaranteed.
If we're able to accommodate your request, we'll advise on the best way to proceed.
I HAVE RECEIVED A WRONG OR DAMAGED ORDER. WHAT SHOULD I DO?
We’re so sorry to hear that!
Please contact us at gailybakesntreats@gmail.com or send us a DM on Instagram with your order number and a clear photo of the item received within 24 hours of receiving your order.
If it’s a wrong item, we’ll do our best to make it right.
For damaged orders, we’ll review the case with our team and delivery partner — and compensate accordingly where appropriate.
DELIVERY & PICK-UP
WHEN AND WHERE CAN I SELF-COLLECT MY ORDERS?
Self-collection is at 210 Bukit Batok Street 21, Singapore 650210. The full address will be provided via email once your order is confirmed.
Pick-up timings (unless otherwise stated):
- Mondays to Fridays: 5PM – 7PM
- Weekends & Public Holidays: 1PM – 3PM
Please refer to our Menu page for confirmed dates and details.
All orders must be collected during the selected time slot on your scheduled date. Due to limited manpower, we are unable to accommodate specific timing requests.
A reminder email will be sent on the day of collection. If you don’t see it, please check your spam/junk folder or Promotions tab.
Orders not collected during the allocated time slot will be forfeited.
No replacements or refunds will be issued.
If you'd like to switch from self-collection to delivery, please inform us by 10:00AM on your scheduled fulfilment date. Additional delivery charges will apply.
You're welcome to arrange your own door-to-door courier during the designated pick-up window.
Once your order has been handed over to your courier, Gaily Bakes is not responsible for any delays, loss or damage during transit.
WHAT DO I NEED TO BRING UPON COLLECTING MY ORDER?
To ensure a smooth collection, please present your Order Confirmation email and provide your name or your recipient’s name upon arrival.
Kindly take a moment to verify your order on the spot and ensure that it is complete and in good condition before leaving.
We may not be able to address issues once the order has left the premises.
IS DELIVERY ON THE SAME DAY OF PURCHASE AVAILABLE?
No, all orders must be placed at least 3 days in advance through our website.
We do not offer same-day delivery.
WHAT ARE YOUR DELIVERY CHARGES?
We work with trusted third-party delivery partners.
Weekly Bake Sale
- $12 per location (standard delivery)
- $15 for Shenton Way, CBD, Sentosa, Orchard, Town areas, or locations with entry fees/surcharges
- Delivery is waived for orders above $88 (excluding surcharges and ongoing promotions, unless otherwise stated).
Celebration Collection
Celebration orders are delivered via a dedicated point-to-point courier to ensure your order travels directly to its destination without additional stops.
- $18 for Standard Delivery
- $23 for Extended Delivery
- Complimentary delivery for orders above $120 (excluding surcharges and ongoing promotions).
- Orders containing Celebration Collection items are subject to Celebration Collection delivery rates.
Please ensure the correct delivery option is selected at checkout.
If an incorrect option is selected, or additional delivery charges apply, we'll contact you before processing your order.
If you're unsure which delivery option applies, kindly contact us before placing your order.
We deliver to most areas in Singapore except the following restricted zones:
- Offshore islands
- Tuas
- Turf Club Avenue
- Jurong Island
- PSA Ports
- Army Camps
- Shipyards
- Airlines and Cargo areas such as Airline Road, Airport Cargo Road, ALPS Ave
- Checkpoints
- Construction Site
WHAT IS YOUR DELIVERY TIMING?
We bake everything fresh on the morning of delivery — deliveries are scheduled between 12PM to 6PM on your selected date.
Specific delivery time requests cannot be accommodated.
To ensure smooth delivery, please provide your full address clearly, including block, street name, and unit number (if applicable) during checkout.
Incomplete or inaccurate addresses may result in delayed deliveries or forfeited orders with no refunds or replacements.
Please ensure someone is available to receive your order during the stated delivery window.
CAN I REQUEST FOR MY ORDER TO BE DELIVERED AT A SPECIFIC TIMING?
Unfortunately, we’re unable to accommodate specific time requests.
Our delivery partner plans the route on the day itself.
We’We'll take your preferred timing into consideration and leave a note with our delivery partner where possible, but it cannot be guaranteed.
WHAT IF I AM NOT AROUND WHEN MY ORDER ARRIVES?
All deliveries are fulfilled by third-party couriers and deliveries take place any time between 12PM to 6PM on your selected date.
As exact delivery times cannot be guaranteed, please ensure someone is contactable during this window.
If no one is home:
- For landed properties/HDBs, your order will be left at the door.
- For condos, if our delivery partner cannot access the unit and the recipient is uncontactable after several attempts, the order will be deemed forfeited.
Our delivery team will wait a maximum of 5 minutes.
No replacements, cancellations, or refunds will be issued for missed deliveries.
Please note: We are not liable for any damages or losses if you've requested for bakes to be left outside or with neighbours.
HOW DO I ORDER FOR MULTIPLE LOCATIONS?
Each order can only be processed for one address at a time.
To deliver to multiple locations, please place a separate order per address.
If you’re planning 10 or more deliveries, feel free to reach out — we’ll be happy to help!
📧 gailybakesntreats@gmail.com
CAN I MAKE CHANGES TO MY DELIVERY?
Changes to your delivery address may be possible if requested before your order is dispatched. Please contact us at least 24 hours in advance, and we'll advise if we're able to accommodate your request.
If you'd like to switch from self-collection to delivery, please let us know by 10:00AM on your scheduled fulfilment date. Additional delivery charges will apply.
Requests remain subject to availability and our delivery schedule, and cannot be guaranteed.
Additional delivery charges (if any) will be borne by the customer.
To request a change, contact us at gailybakesntreats@gmail.com
MY BAKES DID NOT ARRIVE IN THE RIGHT CONDITION. WHAT SHOULD I DO?
While we take extra care to ensure your bakes are packed securely and delivered in the best possible condition, we kindly ask for your understanding that some factors — such as handling during delivery by our third-party logistics provider — are beyond our control.
If your order arrives damaged, please send us a photo of the affected item(s) along with your order number to gailybakesntreats@gmail.com.
This must be done within 24 hours of receiving your order, and we’ll assess the severity for any potential partial compensation.
ALLERGENS & STORAGE
ARE YOUR BAKES ALLERGY-FREE OR HALAL CERTIFIED?
Our bakes are not halal certified and may contain traces of:
- Dairy
- Eggs
- Wheat & Gluten
- Soy
- Peanuts & Tree Nuts
- Alcohol (in some bakes)
All products are handmade in a kitchen that processes common allergens using shared equipment.
If you have a severe allergy, we strongly advise against consumption.
HOW DO I STORE THE BAKES?
Our bakes are best enjoyed fresh on the day of delivery. However, each item may have specific storage needs.
Please refer to:
- The product descriptions on our website
- The storage instruction slip included with each order
Following these guidelines ensures the best experience, both in texture and taste.
We are unable to take responsibility for bakes not stored as recommended.