FAQ

GENERAL / PLACING AN ORDER

HOW DO I ORDER?

Please place your order via our website during our bake sales.

Our Bake Sales’ slots are released on every Wednesday, 8pm (unless otherwise stated) and delivery/pick-up for our Bake Sales’ orders will be fulfilled on the following week.

Kindly refer to our Menu or Instagram highlights underWeekly Menu for details of our bake sales.

Please ensure to select your desired delivery/pick-up date for multiple tasting box orders.

DO YOU HAVE A MENU?

We change our line-ups on a weekly basis therefore, we do not have a fixed menu.

You may refer to our menu or 'Weekly Menu' under our Instagram highlights for more information.

CAN I PLACE ORDERS FOR OTHER BAKES THAT ARE NOT LISTED IN THE WEEKLY MENU AND CHOOSE ANOTHER DATE FOR MY DELIVERY?

No, we are operating on a limited manpower capacity thus we are unable to accept Ala Carte orders (except for large orders and party favours) to be delivered on the non-selected fulfilment dates at the moment.

IS CUSTOMISATION AVAILABLE FOR YOUR TASTING BOX DURING BAKE SALES?

Unfortunately, we bake in batches hence all bakes in our tasting box are fixed.

WHY ARE SOME SLOTS UNAVAILBLE ON THE WEBSITE?

Our tasting boxes are on first come first serve basis upon payment made and all our bakes are freshly baked in limited quantities on day of delivery/pick-up.

It is advisable to place your order and make your payment to confirm your order early to avoid disappointment.

HOW DO I ORDER IF YOU ARE SOLD OUT?

Flash sales will be updated on our Instagram if we have managed to bake extras for the day.

DO YOU OFFER LARGE ORDERS/PARTY FAVORS?

Absolutely! We are open to collaborations and catering events such as birthdays, anniversaries, or weddings with a minimum order. For any customisation will be based on availability and the price may be adjusted accordingly.

We would need some advanced notice to plan for large orders as some of our ingredients are imported from overseas thus, we typically require 2-3 weeks' lead time for large orders and an additional week if your order includes customisation.

For more information, and to get started, you may contact us via email at gailybakesntreats@gmail.com or submit your inquiry on our website.

PAYMENT METHODS / ORDER CONFIRMATION

WHAT ARE THE PAYMENT METHODS AVAILABLE?

We accept Visa, MasterCard, PayNow or PayLah! payment methods only.

HOW DO I KNOW IF MY ORDER IS CONFIRMED?

We will only process your order when your payment has been made and you will receive an Order Confirmation email with the details of your order.

If you do not receive the Order Confirmation email, please check your spam/junk mail folder or Promotions tab.

WHY IS MY ORDER MARKED AS CANCELLED/FAILED?

Please ensure to select your desired delivery/pick-up date for multiple tasting box orders.

While payment was being processed for your order, our items may have gone out of stock. We will send an email to notify of your order's cancellation.

A cancelled/failed order could also be due to incorrect details and/or payment errors such as, incorrect card information, or rejection by your bank. You will be prompted with error messages.

If you faced an error with your order, please email us at gailybakesntreats@gmail.com for us to assist you.

HOW CAN I CANCEL/AMEND MY ORDER?

Cancellations, amendments and refunds are strictly not allowed once your payment is made and your order is confirmed.

Please contact us via email at gailybakesntreats@gmail.com if you have any enquiries on your order.

I HAVE RECEIVED A WRONG ORDER. WHAT SHOULD I DO?

Please contact us via email at gailybakesntreats@gmail.com or send us a DM on Instagram with your order number and an image of the wrong order received and we will assist you on the wrong order sent.

DELIVERY & PICK-UP

WHEN AND WHERE CAN I SELF-COLLECT MY ORDERS?

We are located at 210 Bukit Batok Street 21, Singapore 650210. Full address will be provided via email once your order is completed.

Our pickup timings are as follows (unless otherwise stated):

- Mondays to Fridays, between 5pm to 7pm
- Public Holidays, Saturdays and Sundays, between 1pm to 3pm

Please refer to our menu or IG highlights under ‘Weekly Menu’ for detailed information on our pick-up timings and dates.

An email reminder will be sent on the day of collection and all orders can only be collected between the pick-up timing on your scheduled date.

If your order is not collected during the stipulated time on the scheduled date, it will be deemed to be forfeited by the customer. Strictly no replacements and refunds will be entertained.

WHAT DO I NEED TO BRING UPON COLLECTING MY ORDER?

To facilitate a smooth collection, please present your Order Confirmation email and your/your recipient's name upon arrival.

Kindly verify and check your order to be correct and in good condition before leaving.

IS DELIVERY ON THE SAME DAY OF PURCHASE AVAILABLE?

No, all orders have to be placed at least 48 hours in advance on our website.

WHAT ARE YOUR DELIVERY CHARGES?

We engage third-party delivery service and the delivery fee is a flat rate of $12 per location and $15 for delivery to Shenton Way, CBD areas, Sentosa, Orchard, Town areas and/or delivery locations that require our delivery partner to pay for any entry fees or charges.

Please ensure to select your desired delivery date for multiple tasting box orders.

Delivery fee is waived for orders $65 and above (exclusive of all surcharges and other promotions unless otherwise stated).

We deliver to most locations in Singapore except for some restricted areas. The list of restricted areas includes, but not limited to:
1) All offshore islands
2) Tuas
3) Turf Club Avenue
4) Jurong Island
5) PSA Ports
6) Army Camps
7) Shipyards
8) Airlines and Cargo areas such as Airline Road, Airport Cargo Road, ALPS Ave
9) Checkpoints
10) Construction Site

WHAT IS YOUR DELIVERY TIMING?

As we bake our bakes freshly in the morning on the day of delivery therefore, our delivery timing is between 12pm to 6pm.

CAN I REQUEST FOR MY ORDER TO BE DELIVERED AT A SPECIFIC TIMING?

We are unable to accommodate specific delivery time requests at the moment as our delivery partner will be planning the delivery route on the day of delivery.

WHAT IF I AM NOT AROUND WHEN MY ORDER ARRIVES?

All deliveries will be made any time between the stipulated time range and we are unable to advise or guarantee arrival at a specific time.

Please ensure recipient is contactable during the delivery time slot. If the recipient is not at the delivery address upon arrival, your order will be left outside the door.

For condominium delivery, if we are unable to go up to the unit, we will give the recipient a call. However, if the recipient is uncontactable after our call attempts, your order will be deemed to be forfeited. There will be no replacements, cancellations and refunds.

The maximum waiting time for the delivery crew is 5 minutes, failing which our delivery staff will have to leave. This is put in place so that our customers won't get their orders late due to the fault of others. We hope to create a responsible shopping community and we hope you can be a part of it too.

We will not be held responsible or liable in any way for any claims, damages, losses, expenses, costs or liabilities whatsoever resulting or arising if recipient has requested us to leave the bakes at the door or with their neighbours.

HOW DO I ORDER FOR MULTIPLE LOCATIONS?

Currently, our website is only able to process one delivery location at a time.

Kindly place separate orders for each delivery address. If you’ve got a big list (10 or more), we’re happy to help streamline the process. Simply contact us via email at gailybakesntreats@gmail.com.

CAN I MAKE CHANGES TO MY DELIVERY?

All our bakes are baked freshly on the day of delivery therefore, we do not keep our bakes overnight at our premises. Any amendments to delivery date and time will have to be made at least 24 hours in advance before we hand our orders over to our delivery partner.

Additional charges may be incurred as stipulated by our third-party delivery service, at the customer’s expense. Please contact us at gailybakesntreats@gmail.com to process/amend your order.

ALLERGENS & STORAGE

ARE YOUR BAKES ALLERGY-FREE AND/OR HALAL CERTIFIED?

Our bakery is not halal certified and our pastries may contain alcohol, nuts, wheat, diary, eggs, gluten and soy. They are all made by hand using shared equipment, which processes dairy, peanuts, soy, tree nuts and wheat.

If you have a severe allergy, please know that while we do our best to prevent cross-contamination, we are not an allergy-free bakery.

HOW DO I STORE THE BAKES?

Our bakes are best devoured fresh within the day of you have received them.

As each bake has their own specific storage instructions, kindly refer to our product description on the website and individual storage instruction slip included in each tasting box for more detailed information.